Technical Support for MedActionPlan and MyMedSchedule

If you run into a problem or have a question about MedActionPlan or MyMedSchedule, please read the information below. If you can't find the answer here, please contact us by email.

MedActionPlan Support can also be reached at (800) 543-2230 from 8:00 a.m. to 5:00 p.m. EST, Monday through Friday.

Onsite training is available for MedActionPlan. Please call the number above for information about pricing and scheduling.

Printing Tips

To get the best possible results when printing MedActionPlan schedules and charts, be sure to set your page margins to ½" or less and turn off Headers and Footers. See below for instructions:

  • Internet Explorer

    Internet Explorer Page Setup

    Click to enlarge

    1. In Internet Explorer 6, select Page Setup in the File menu. In Internet Explorer 7, Page Setup is found below the Printer icon.
    2. In the Margins section, enter 0.5 (or less) in each field (Left, Right, Top, Bottom).
    3. Delete any text that may appear in the Header and Footer fields.
    4. To restore your default header and footers after using MedActionPlan, enter “&w&bPage &p of &P” for the header and “&u&b&d” for the footer.
  • Firefox (Windows)

    Firefox Windows Page Setup

    Click to enlarge

    1. Select Page Setup in the File menu
    2. In the Margins section, enter 0.5 (or less) in each field
    3. Headers and Footers: Select “--blank--” for each drop-down list
  • Safari

    Mac OS Custom Page Sizes Safari Print Dialog

    Click to enlarge

    1. In the Print dialog, click the Paper Size drop-down, and select Manage Custom Sizes.
    2. Click the plus (+) button to create a new custom size, and name it appropriately.
    3. Set the page size to 8½ x 11, and enter 0.5 (or less) for Top, Bottom, Left, and Right.
    4. Click OK, then make sure your new custom size is selected.
    5. Make sure Print Headers and Footers is not checked.

Frequently Asked Questions

General

MedActionPlan

  • How do I archive a patient?

    On the Patient List, you have the option to check a box under the Inactive column next to the name of a patient you wish to archive. Archiving a patient does not remove the patient from the database; click Inactive Patients to see a list of all archived patients. By unchecking the box for the patient you can move that patient back to the group of Active patients. Nothing is ever deleted—it is just archived.

  • How do I add a medication that is not included in the MedActionPlan database?

    If you need to create a regimen that includes a drug that isn't found in the Search or Default Regimens tools, you can add it with the Add a Medication tool.

    1. On step 2, Click the link labeled Click here to add medications not listed.
    2. Complete each field in the Add a Medication form, then click Add to Selected Medications.
  • How do I translate a regimen into Spanish?

    Use the language drop down menu in the top right of the screen to switch between English and Spanish on each chart. If the regimen consists of drugs chosen from the built-in regimens and medications, they will be translated automatically, including the instructions. You will need to supply the translation for any customized instructions or drugs created with the Add a Medication form.

  • How do I delete a patient? How do I delete a regimen?

    There is no need to delete your previously saved files. All patients and regimens will be archived. For a patient—simply click the “inactive” box on the same line as the patient name. If he returns, you can reactivate him and no data is lost. There is no way to delete regimens—all of the regimens can be viewed in step 4, and anything greater than six months old will be in the “display archived medications ” list.

  • What if I can’t find a previous regimen that I know I created and saved for a patient?

    Any regimen that is more than 6 months old, is in “archived regimens.” To access these, simply click on the patient in step 1, and proceed to step 4 for MedActionPlan. At the drop-down of saved schedules, go to the bottom of the list and click on “Display Archived MedActionPlans”. Go back to the drop down and you will see all the regimens you have saved for this patient since the very first one. Click on the regimen you need based on the time and date stamp. To return to more recent regimens, click on “Display Current MedActionPlans”.

MyMedSchedule

  • Why am I not receiving the Refill Reminders or the “remind me” I requested?

    If you do not receive the Refill Reminders or the take your med reminder via text or email that you requested from MyMedSchedule, the reminders may have been blocked, either by your Internet Service Provider (ISP) or by your cell phone or email application.

    • Contact your ISP and request that "support@mymedschedule.com", "support@medactionplan.com", and "refillreminders@mymedschedule.com" be added to the “whitelist” of email addresses that you wish to receive email from.
    • Check your email application's “spam” filter. If possible, add mymedschedule.com to the "safe senders" list.
    • Check with your cell phone provider to make sure that you can receive text messages as part of your plan.
  • What if I can't find my medicine?

    If you need to create a med schedule that includes a drug or supplement that isn't found in the Medication List, you can add it with the Add a Medication tool.

    1. On step 1, Click the link labeled Can’t find a medication? Click Here.
    2. Complete as many fields as you need in the Add a Medication form, then click Add to Selected Medications.
  • How do I delete a regimen?

    There is no need to delete your previously saved files. They will appear further down on your drop-down list, so you won’t have to see them as you continue to revise your regimens. The “no delete” feature is really a good thing, as some people might accidentally delete what they want to keep. This way there is always a history for you to refer to. (for example—“when did I stop taking xyz medicine”—it is easy to look that up in the drop-down of schedules.

About Popup Blockers

Important! You may need to disable your browser's popup blocker when using MedActionPlan and MyMedSchedule!

If you use Internet Explorer, you may change the settings to allow popups on this site while continuing to block popups on other websites. Click here for detailed instructions.

If you are using a browser other than Internet Explorer, or if you are using a third party popup blocker, please review the documentation that came with the software for instructions.